I'm Francesca, I'm 23 and I'm a receptionist.
As part of my job I answer any general customer enquiries. I answer phone calls and I offer service with a smile.
I use computers as part of my job and all different types of social media and emailing contacts to get more and more young people using the Youth Zone.
Databases keep any information tidy so that none of it gets lost, and it keeps you well organised!
I wanted to work here because I was so inspired by the young people and their amazing attitude. Seeing what we do here makes me enjoy my job even more. This job has helped me massively with my confidence and self-esteem. I feel like I've grown so much as a person.
Francesca is someone that inspires everyone. She's passionate about young people. She's passionate about pushing herself out of her comfort zone and inspiring others to push themselves.
When I finish work I also use a computer to communicate with others.
My blog is basically a combination of topics to help people realise that no matter what disability they've got they are never alone. I enjoy using computers as part of my job to ensure that people's information is kept safe and secure.
But I also love my job because I love seeing the people have fun, and get the very best out of the Youth Zone.
I wanted to work here because I was so inspired by the young people and their amazing attitude. Seeing what we do here makes me enjoy my job even more.
- Francesca works with people everyday as a receptionist in a youth centre. She answers lots of questions in person, on email and over the phone, and always with a smile
- She uses computers to keep tidy records in databases, and communicate with young people on social media every day
- As a video-blogger, Francesca also talks about her disability with other people on the internet. She records and uploads clips of herself online.
What to expect if you want to be a receptionist
- Receptionist average salary: £15,000 to £22,000 per year
- Receptionist typical working hours: 38 to 40 hours per week
What qualifications do you need to be a receptionist?
Some receptionist roles may not require formal qualifications, so you could be able to apply directly or work your way towards the role in another job. However, there are qualifications that could help you, such as college courses or an apprenticeship. There are relevant Level 1 and Level 2 college courses available, as well as a Level 3 T-level in Management and Administration (England-only).
Sources: LMI for All, National Careers Service, GOV.UK
This information is a guide and is constantly changing. Please check the National Careers Service website for the latest information and all the qualifications needed and the GOV.UK website for more on T-levels.
For careers advice in all parts of the UK visit: National Careers Service (England), nidirect (Northern Ireland), My World of Work (Scotland) and Careers Wales (Wales).
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