Heavyside - Assistant

Norman Piette

Work Involved:

• Ensuring we provide excellent customer service by seeking out customers promptly, being helpful and courteous, in a professional manner
• Building and maintaining relationships with customers to encourage repeat business
• Being familiar with the range of products across the site and referring customers to other members of staff for specialist attention when appropriate
• Dealing with customer complaints and escalating to management when necessary
• Ensuring that all goods prior to delivery or collection, have been invoiced or paid for
• Liaising with the Stock, Purchasing and Transport teams in monitoring stock and delivery timescales
• Working closely with other members of the team to achieve the daily tasks in an efficient way
• Ensuring that the Group health, safety & wellbeing policies are strictly adhered to
• Maintaining a high level of accuracy and attention to detail

Skills and Specific Qualifications Required:

• Customer service experience
• Excellent verbal, written communication and listening skills
• Ability to work within a team
• Able to work in a professional manner
• Basic computer skills
• Organised with attention to detail

Working Hours and Pattern:

39 Hours per week

How to Apply:

Email: people@np-group.com or visit our careers page on our website https://www.norman-piette.com/

Closing Date:

02 October 2023